We are COVID Confident
Wharton Lodge Cottages COVID-19 Policy and Details
Risk Assessments, Certificates, cleaning protocols and check-lists
We are delighted to be able to welcome guests back to Wharton Lodge Cottages.
However, the Government is only allowing accommodation businesses to re-open subject to certain conditions being met. We have been issued with protocols that outline new cleaning and safety requirements. These are to ensure your safety and that of the Wharton Lodge Team. It will, however, mean that things are slightly different from usual and we will be asking for your cooperation with a few things.
As a result, we are delighted to let you know that we have been granted the VisitEngland 'Good to Go' Accreditation as well as the AA 'Covid Confident' Assessment.
Cleaning will take extra time – we now have to "double clean" - first our usual high level cleaning followed by going over everything again with a virucidal sanitiser. We are required to rewash crockery between guests. We have invested in a Bio Gard dry-misting/fogging machine, which will ensure the soft furnishings, blinds etc are also disinfected. This means that we need extra time for each changeover, so arrival and departure times will now be 5pm arrival (rather than 3.30 pm) and 10.00 am departure (rather than the usual 10.30 am). We understand it is inconvenient but it is really important that you allow us this extra time to ensure guest safety. Please help us by observing these times.
Septic Tank - Please DO NOT use bleach or anti-bacterial products in the sink as they will upset our septic tank. The cleaning materials supplied are eco-friendly and we have supplied you with antiseptic wipes for disinfecting surfaces without upsetting the water treatment system. Please bin the wipes after use.
In addition to our usual welcome packs, guests will find Covid-care items in their cottage. These will include masks, disposable gloves, 80% alcohol hand sanitiser, anti-viral hand wipes and disinfectant surface wipes. Everything you need for a trip to the shops, if you’ve forgotten to bring something with you.
Please strip your beds on the day you leave - Not glamorous we know but a laundry bag will be in your cottage for you to add pillow cases, duvet covers and sheets. Please remove pillow protectors and mattress protectors but do not put them in the laundry bag. It's a shame we have to ask guests but as 7 out of 10 people who have had the antibody test did not have any symptoms, the Government is advising we have to assume that someone in your party COULD be carrying the virus. The main route for contracting the virus is airborne and it is considered that removing bedding could make the virus airborne, which is why they advise asking guests to strip the beds themselves.
Please empty all bins (including bathroom bins) and put into the outside bins - Elgar in the outhouse. Grosvenor and Harewood in the courtyard bins.
Please fill the dishwasher with a full load of crockery and cutlery and set it running before leaving (do not empty it). We are now required to re-wash everything between guests, so it would help hugely if you could put all plates, cutlery, cups etc in the dishwasher before leaving, not just your breakfast things.
Some things may be missing - to reduce the risk of touch contamination, we have been advised to remove as much as possible from the cottages. This means that decorative cushions and throws, ornaments, paper information leaflets, toys, games, etc have been kept to a minimum. We have also reduced the quantity of some kitchen equipment, as the requirement to rewash every item between guests (even if it is clean) would not be possible in the time with the usual quantities.
If you develop symptoms - we sincerely hope that you will have a happy and healthy holiday. However, should a member of your party develop symptoms, the Government advice is to return to your primary residence, and self-isolate there for a period of 7 days (14 days for the other group members). Please do let us know if you do develop symptoms, as the cleaning protocols for the cottages are different.
We hope that you will have a fabulous holiday. The "new normal" may be slightly different than what we are all used to but it is great to be able to get away again and if we all take responsibility for minimising risk, then hopefully we won’t get locked down again!
If you have any questions, please call us - 01989 750140 or Nicky's mobile 07761502674
Eat Out to Help Out through August 2020
Let us know your thoughts
Call us: +44 (0) 1989 750140 or +44 (0) 7761 502674
The best way to contact us is to call, we are happy to support and guide you through the whole process
- Address: Wharton Lodge, Weston-under-Penyard, Herefordshire HR9 7JX
- Phone: +44 (0) 1989 750140 Mobile: +44 (0) 7761 502674
- Email: [email protected]